Operations Lead (Card)

Operations Lead (Card)

• Location: Singapore (Remote)
• Employment Type: Full-time

About Binance:

Binance is the world’s largest cryptocurrency exchange by trading volume, serving over 250 million users globally. As a blockchain ecosystem leader, Binance offers services across trading, payments, finance, education, Web3, and more — all focused on advancing financial freedom and access worldwide.

Role Overview:

As an Operations Lead (Card), you’ll take ownership of launching and managing card-related projects and operations. You will work cross-functionally with both internal and external teams to ensure operational excellence, regulatory compliance, and seamless service delivery for Binance's global card and payment products.

Key Responsibilities:

• Lead and manage the launch and lifecycle of card/payment projects, ensuring alignment across internal and external stakeholders.
• Oversee and enhance end-to-end operational workflows and processes.
• Ensure regulatory compliance and adherence to industry standards in card operations.
• Monitor and analyze card operations KPIs and performance metrics.
• Manage vendor relationships and ensure Service Level Agreements (SLAs) are met.
• Resolve escalated operational issues, disputes, and complex cases related to card operations.
• Ensure timely and accurate handling of settlements, reconciliation, and dispute management.
• Provide ongoing operational support post-project launch in collaboration with product, tech, and other relevant teams.

Requirements:

• 8–10 years of experience in operations, preferably within the card or payments industry.
• Proven experience working with global cross-functional teams (product, tech, risk, customer service, finance, etc.).
• Deep understanding of card operations, including settlements, reconciliation, and dispute management.
• Strong background in managing third-party vendors and ensuring contract compliance.
• Excellent organizational and project management skills.
• Effective communicator with the ability to lead initiatives across multiple time zones.

Why Binance?

• Shape the future with a global leader in blockchain and crypto innovation.
• Collaborate with top-tier talent in a flat, fast-paced, and impact-driven environment.
• Competitive salary and benefits.
• Remote-friendly work arrangement (dependent on business needs).
• Continuous learning and career development opportunities.